Support

Hi! We're here to help!

If you have a question about your account, a request, or anything else, our team is happy to help!

Contact Us via Chat >
Contact Us via Messenger >
Contact Us via Email >

FREQUENTLY ASKED QUESTIONS

Need help? We've got you covered!

Head over to the pricing plans above and click on “Sign Up Now” to get started.

After you sign up, you will need to fill in a quick onboarding questionnaire and connect your social media pages to our content panel. From there, your new social media manager will get in touch with you (within 24 hours) and start working on your brand. 

It takes an average of 4-7 working days before your first posts go live. 

Yes, content is specifically created for your particular brand or purpose. This includes different types of content, such as images, videos, articles, etc. The content is created from scratch, rather than being sourced from pre-existing materials, and is designed to meet the specific needs and goals of the brand for which it is being created. Content will be used for a variety of purposes, such as marketing, branding, education, or entertainment.

 

Yes! All packages include social media page creation for all our supported platforms.

All posts will be sent to you for your feedback and approval before they are published.

 

Absolutely! If you have any images or videos you would like us to use in your social media posts, please share them directly with your Social Media Manager through either Dropbox, Google Drive or Email.

Yes, of course! You are free to use your accounts and post as much as you like.

Yes! Please click HERE for more information.

No problem! We’re very flexible with what we can do and our team of experts are ready to help. Just get in touch and we can tailor a plan exactly to your requirements.

Please click HERE to sign in and manage your existing plan.

If you have any questions or face any difficulties, please get in touch via one of the options above. 

Sure! Schedule a call below, send an email to support@socialsinq.com or hit the live chat button on the bottom right corner of this page to start a conversation.

Schedule a call at a time that suits you best:

Or send us a message: